At LoueL’Auto, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our website and services. By using our website and services, you consent to the practices described in this policy.

1. Information Collection

1.1 Personal Information: We may collect personal information, such as your name, address, email address, phone number, driver’s license information, and payment details when you make a reservation or interact with our website. This information is necessary to process your reservations and provide our services to you.

1.2 Usage Information: We automatically collect certain information about your interaction with our website, such as your IP address, browser type, device information, and operating system. This information helps us analyze trends, administer the website, and improve our services.

1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You have the option to disable cookies through your browser settings, although this may affect certain features of our website.

2. Use of Information

2.1 Provision of Services: We use the collected information to process your reservations, manage your account, provide customer support, and deliver the services you request from us.

2.2 Communication: We may use your email address or phone number to send you important updates regarding your reservations, account information, and promotional offers. You can opt-out of receiving marketing communications at any time.

2.3 Internal Purposes: We may use the information for internal purposes, such as data analysis, improving our website and services, and enhancing the overall customer experience.

3. Information Sharing

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and marketing partners. These service providers are obligated to handle your information securely and only process it for specified purposes.

3.2 Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or government request. We may also disclose information to protect our rights, privacy, safety, or property, or that of our customers or the public.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity or third party involved. We will notify you of any such change and ensure the confidentiality of your information is maintained.

4. Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information promptly.

7. Updates to the Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. The updated version will be indicated by the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we handle your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

LoueL’Auto Car Rental Company

Address: 215 BOUL. HYMUS POINTE-CLAIRE (QC) H9R 1E9

Email: [email protected]

Phone: 514-694-1037

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.